Wren Music 

    a world where every voice is heard 

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Legal Disclaimer ....

LEGAL

Wren Music is a registered charity (charity no: 1128790) and a company limited by guarantee (company no: 6774932). Wren is managed by a board of experienced Trustees.

Activities are covered by full public and employer’s liability and all staff members are covered by enhanced DBS checks.

 

WREN MUSIC ADDRESS

Ebenezer Hall, North St, Okehampton EX20 1AR

Phone: 01837 53754

 

DATA PROTECTION

All information collected by you at the time of order will be stored in our database and used only under your instruction and to action your payment.  Under no circumstances will your information be passed to a third party.

 

Privacy Policy and Cookies

Wren Music is committed to preserving the privacy of all visitors to this website. Please read the following to understand how we use and protect the information that you provide to us.

By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this policy.

 

Information Collection

When you visit or register details on our website you may be asked to provide certain information about yourself including: your name, contact details and any other information we may request from you on our registration or contact forms. We may also collect information about your usage of our website, as well as information about you from emails or letters you send to us or information gathered during telephone conversations with you, when you use certain services and/or when you visit our web pages.

 

Use of your Information

Your information will enable us to customise content you see on our pages and to contact you for customer feedback. We will also use and analyse the information we collect so that we can administer, support, improve and develop our work.

In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our website or our services. Further, where you have consented, we might also use your information to contact you with information which we think may interest you. If you change your mind about being contacted in the future please let us know by contacting us at our contact details set out below.

 

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Our website uses cookie files to identify registered users. Cookies contain information that is transferred to your computer's hard drive. Certain pages on our website are reserved for users who have completed and submitted a registration form. The cookie file does not contain your registration information but is used to verify your username and password when accessing certain pages and information on our website.

You may refuse to accept cookies by activating the setting on your browser which prevents the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

 

Information Sharing and Disclosure

The information you provide to us will be held on our servers and may be accessed by or given to our staff and third parties who act for us, for the purposes set out in this policy. By submitting your personal data, you agree to this transfer, storing or processing. We may further use this information for any purposes set out in this policy, including monitoring management purposes or for other purposes approved by you through your use of the website.

To enable us to monitor and improve our web site, we gather certain aggregated information about your use of the site. We may aggregate statistics, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any information which could be used to identify you.

Finally if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us as we are the data controller for this information. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. As a registered user you will be able to update certain information, or delete your account yourself free of charge.

 

Confidentiality and Security

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

Changes to this Privacy Policy

We may change our privacy policy at any time without having to give you prior notification. Any changes to our privacy policy in the future will be posted to the site and/or, where we think it is appropriate, through email notification.

 

Email Disclaimer

Messages may contain confidential information and are solely intended for the recipient and others may not distribute copy or use them. If you have received a communication in error, please inform us immediately and delete it and any copies of it. Wren Music has taken every reasonable precaution to ensure that any attachment to emails have been swept for viruses. We cannot accept liability for any damage sustained as a result of software viruses. You should ensure they are virus free before opening them.

 

Contact

All comments, queries and requests relating to our use of your information should be addressed to:

Paul Tucker, Wren Music, Ebenezer Hall, North St, Okehampton EX20 1AR

Phone: 01837 53754

 

TERMS AND CONDITIONS FOR PURCHASES

 

OUR POLICY

All orders are subject to our full terms and conditions (below).  Nothing in these affects your statutory rights as a consumer.

 

DESCRIPTION OF GOODS/SERVICES

Once an order has been received, we will confirm the details and price for the items via email.  Details, descriptions and prices for goods shown on our web sites are correct at the time when the information was inputted.  We will try to ensure these are regularly updated.

 

RETURN, REFUND, CANCELLATION POLICY

We will only refund the cost of goods if it can be clearly shown that we have made an error in the order content, production or packaging.  We cannot accept responsibility for damage that occurs in transit.

We regret that event tickets cannot be exchanged or refunded after purchase.  Wen Music reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

In the event of cancellation, you will be notified as soon as possible.  Ticket purchases will be refunded at face value with the exclusion of postage costs.

 

DELIVERY POLICY

Wren Music will endeavour to deliver orders within 7 days to the delivery address which you supply.  Delivery will be charged at the current Royal Mail postal rate for the goods, plus packaging and will be sent within 7 days of receipt of order and clearance of payment, if in stock at the time of ordering. 

 

EXPORT RESTRICTIONS

We accept orders for delivery to the UK and Europe.  However, enquiries are welcome for orders outside of this.  Please phone or email for details.

 

Please Note: the transaction currency is £GBP (Pounds Sterling).  Payments from abroad will need to be in £GBP and the currency conversion rate needs to be checked with customer services before a transaction will be approved.